Question 1

What is Innovative Store?

Accepted Answer

Innovative Store is a digital marketplace for professional creative tools and assets for editors, designers, filmmakers, and other creators. You can purchase products such as plugins, presets, transitions, templates, and curated bundles and access them digitally after your payment is verified.

Question 2

What do I receive when I purchase a product?

Accepted Answer

You receive digital access to the files included with the product you purchased. After your payment is successfully verified, the product becomes available in your account library for download. No physical product is shipped.

Question 3

What payment methods do you accept?

Accepted Answer

Payments are securely processed through Razorpay. Depending on the payment methods enabled for your checkout, you may be able to pay using UPI, cards, net banking, wallets, or other supported payment methods. Available options are shown during checkout.

Question 4

Is my payment secure?

Accepted Answer

Yes. Payments are processed through Razorpay's secure payment infrastructure. Innovative Store does not ask you to share your UPI PIN, card PIN, CVV, OTP, or banking password with us. Complete your payment only through the official checkout presented on our website.

Question 5

What happens after I complete my payment?

Accepted Answer

After your payment is successfully processed, Razorpay sends the payment status to Innovative Store. Once the payment is confirmed, your order is updated and your purchased products become available in your account for download.

Question 6

When can I download my purchased files?

Accepted Answer

Your download access becomes available after your payment has been successfully confirmed. You can then find your purchased products in your account and download the files using the protected download options provided there.

Question 7

Can I download my purchased products again later?

Accepted Answer

Yes. Your verified purchases remain associated with your account, allowing you to access your purchased products again through your account library, subject to the applicable product license and availability.

Question 8

What are bundles?

Accepted Answer

Bundles are curated collections of multiple digital products offered together at a special price. They allow you to get several useful creative products together while saving compared with purchasing the included products individually.

Question 9

What do I get when I purchase a bundle?

Accepted Answer

You receive access to all of the products included in that bundle after your payment is successfully confirmed. The included products will be available through your account according to their individual licensing and download terms.

Question 10

Can I use Innovative Store products in commercial projects?

Accepted Answer

Generally, purchased products can be used in personal and commercial creative projects according to the applicable product license. You may incorporate the assets into your finished work, but you may not redistribute, resell, or share the original downloadable files unless the applicable license specifically permits it.

Question 11

How do I know whether a product is compatible with my software?

Accepted Answer

Check the compatibility and requirements information on the individual product page before purchasing. Compatibility can vary depending on the software, version, operating system, and product type. If you are unsure about compatibility, contact us before purchasing.

Question 12

Can I get a refund after purchasing a digital product?

Accepted Answer

Digital purchases are generally final once the product has been delivered or download access has been provided. However, we may consider refunds or another appropriate resolution for legitimate issues such as duplicate charges, corrupted files, unavailable downloads after successful payment, or a product that materially differs from its description. Please contact support with your order details if you experience a problem.

Question 13

Do I need an account to purchase products?

Accepted Answer

Yes. Your account is used to associate your purchases with you and provide access to your order history and purchased downloads. After signing in, you can manage your orders and access products for which payment has been successfully confirmed.

Question 14

What should I do if my payment fails?

Accepted Answer

If your payment fails, check the payment method and try again through the checkout. If money was deducted from your account but your Innovative Store order was not confirmed, do not make repeated payments immediately. First check your order status and allow time for the payment status to update. If the issue remains unresolved, contact support with your order details and payment information.

Question 15

What should I do if I have a problem with my order or download?

Accepted Answer

Contact us through the Contact page and provide your order number, account email, and a clear description of the problem. If the issue is related to payment, include the relevant transaction or Razorpay payment details available to you. Our team will review the issue and help you resolve it.